Gardeners Bexley Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Bexley to residential and commercial customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company, or organisation requesting the services of Gardeners Bexley.

Services means gardening, maintenance, clearance, soft landscaping, and any other work agreed in writing between Gardeners Bexley and the Customer.

Contract means the agreement between Gardeners Bexley and the Customer for the supply of Services in accordance with these Terms and Conditions.

2. Scope of Services

Gardeners Bexley provides a range of gardening and outdoor maintenance services, which may include but are not limited to lawn care, hedge trimming, pruning, planting, weeding, garden clearance, seasonal tidy-ups, and soft landscaping. The exact scope of Services for each job will be set out in a quote or confirmation issued to the Customer.

Any description of Services provided verbally or in written materials is intended as a general guide only and shall not constitute a binding contractual obligation unless expressly stated in the Contract.

3. Booking Process

3.1 Initial enquiry

Customers may request a quote or make a booking enquiry by contacting Gardeners Bexley and providing details of the property, access arrangements, and the type of work required. Gardeners Bexley may request photographs or conduct a site visit to assess the work before issuing a quote.

3.2 Quotes and estimates

Any price provided prior to a site visit will be an estimate only and may be revised after inspection. A formal quote or confirmation of charges will be provided once the scope and nature of the work have been agreed. Unless otherwise stated, quotes are valid for 30 days from the date of issue.

3.3 Acceptance and formation of Contract

A Contract is formed when the Customer confirms acceptance of the quote or booking details, whether verbally or in writing, and Gardeners Bexley confirms the booking and allocates a date or time slot. By confirming the booking, the Customer acknowledges that they have read and accepted these Terms and Conditions.

3.4 Access and attendance

The Customer is responsible for ensuring that Gardeners Bexley has safe and reasonable access to the garden or outdoor area at the agreed time. This includes arranging access through any gates, shared spaces, or internal areas as necessary. If access is not available when the gardeners attend, Gardeners Bexley reserves the right to charge a call-out or cancellation fee.

4. Customer Responsibilities

The Customer must provide accurate information regarding the property, including boundaries, ownership, and any known hazards such as uneven ground, ponds, sharp objects, or unsafe structures. The Customer must also advise of any underground services, cables, or pipes that could be affected by gardening work.

The Customer must ensure that pets and children are kept away from the working area for their safety and the safety of the gardeners. The Customer should remove any personal items, garden furniture, or obstacles that may hinder the performance of the Services, unless otherwise agreed.

5. Prices and Payments

5.1 Pricing

Prices will be based on the nature of the Services, the size and condition of the garden, the number of gardeners required, and the estimated duration of the work. Work may be charged on a fixed-price basis or an hourly basis, as specified in the quote or booking confirmation.

5.2 Payment terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the visit. For larger projects or ongoing maintenance contracts, Gardeners Bexley may require a deposit or staged payments, which will be confirmed prior to commencing work.

Payment methods will be agreed with the Customer in advance. Gardeners Bexley reserves the right to suspend or cancel future bookings where invoices remain unpaid.

5.3 Late payment

If payment is not received by the due date, Gardeners Bexley may charge interest on the overdue amount at the statutory rate applicable in the United Kingdom, accruing on a daily basis until payment is made in full. Any costs incurred in recovering outstanding sums, including legal or debt collection fees, may be added to the amount owed.

6. Cancellations and Amendments

6.1 Customer cancellations

The Customer may cancel or reschedule a booking by providing reasonable notice. Unless otherwise agreed, at least 24 hours notice is required for cancellation or rescheduling of standard gardening visits and at least 48 hours notice for larger projects or full-day bookings.

If the required notice is not given, Gardeners Bexley reserves the right to charge a cancellation fee, which may be up to the full value of the scheduled Services, to cover the costs of allocated labour and lost booking time.

6.2 Company cancellations

In rare circumstances, such as adverse weather, staff illness, safety concerns, or events beyond reasonable control, Gardeners Bexley may need to postpone or cancel a booking. Where this occurs, Gardeners Bexley will notify the Customer as soon as reasonably practicable and will offer to reschedule the visit for the earliest convenient date. Gardeners Bexley will not be liable for any indirect losses arising from such cancellation or delay.

6.3 Changes to the scope of work

If the Customer requests additional Services or changes to the agreed scope of work on the day of the visit, Gardeners Bexley will endeavour to accommodate such requests, subject to availability and time. Any additional work will be chargeable in accordance with the prevailing rates or a revised quote agreed between the parties.

7. Weather and Safety

External gardening work is subject to weather conditions. Gardeners Bexley reserves the right to suspend or delay Services where weather conditions make it unsafe, impractical, or likely to result in poor-quality work, including heavy rain, high winds, storms, or extreme temperatures.

The safety of staff and Customers is paramount. If, upon arrival, the gardeners consider that conditions or access are unsafe, they may refuse to carry out all or part of the work until appropriate measures are taken.

8. Tools, Materials and Property

Gardeners Bexley will provide its own tools, equipment, and standard materials necessary to perform the Services, unless otherwise agreed in writing. Where plants, turf, or other materials are supplied, Gardeners Bexley will use reasonable care in selecting appropriate products; however, living plants are subject to factors outside the control of Gardeners Bexley once planted.

The Customer is responsible for the safekeeping of any property left on site temporarily by Gardeners Bexley with the Customer's agreement. Gardeners Bexley is not responsible for loss or damage to the Customer's own tools or equipment unless caused by the proven negligence of its staff while performing the Services.

9. Garden Waste and Waste Regulations

Gardeners Bexley will, where agreed, collect and remove garden waste arising from the Services, such as grass cuttings, prunings, and other green waste. The scope of waste removal, including any volume limitations, will be set out in the quote or confirmed in advance.

All waste will be handled in accordance with applicable waste management and environmental regulations in the United Kingdom. Gardeners Bexley will not remove hazardous waste, soil suspected of contamination, asbestos, chemical containers, or non-garden waste such as general household rubbish, unless expressly agreed and appropriately licensed.

Where waste removal is not included, the Customer will be responsible for disposing of garden waste using their own facilities or local collection services. Upon request, Gardeners Bexley may bag or stack green waste neatly within the property boundaries for the Customer to dispose of later.

10. Standards of Work and Complaints

Gardeners Bexley aims to provide Services with reasonable care and skill, in line with generally accepted standards for professional gardening services in the local area. The appearance of gardens can be influenced by existing conditions, soil quality, pests, weather, and subsequent maintenance by the Customer, which are beyond the control of Gardeners Bexley.

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue as soon as possible, ideally within 48 hours of the visit. Gardeners Bexley will review the concern and, where appropriate, may offer to return to rectify the issue or provide a reasonable alternative solution. Any rectification is at the discretion of Gardeners Bexley and subject to the nature of the complaint.

11. Liability and Insurance

Gardeners Bexley will carry appropriate public liability insurance for the provision of gardening services. Details of insurance coverage are available on request.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.

Subject to the preceding paragraph, Gardeners Bexley shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of enjoyment, or loss of use, arising out of or in connection with the Services. The total liability of Gardeners Bexley in respect of any claim arising under or in connection with the Contract shall, to the extent permitted by law, be limited to the total fees paid or payable by the Customer for the specific Services giving rise to the claim.

Gardeners Bexley will not be liable for damage to underground pipes, cables, or other concealed services that have not been clearly identified by the Customer before work begins. Nor will it be responsible for damage caused by pests, disease, adverse weather, or the Customer's failure to care for plants and lawns after completion of the Services.

12. Property Boundaries and Third Parties

It is the Customer's responsibility to ensure that any work requested, including tree and hedge cutting, planting, or erection of features, is carried out within their legal property boundaries and complies with any covenants, planning restrictions, or agreements with neighbours.

Gardeners Bexley will not be liable for disputes arising between the Customer and third parties, including neighbours, landlords, or local authorities, in relation to boundaries, shared areas, or permissions. The Customer shall indemnify Gardeners Bexley against any claims made by third parties arising from instructions given by the Customer.

13. Termination

Either party may terminate an ongoing maintenance arrangement by giving reasonable notice, typically one full pay period or visit cycle unless otherwise agreed in writing.

Gardeners Bexley may terminate the Contract with immediate effect if the Customer commits a serious breach of these Terms and Conditions, fails to make payment when due, behaves in an abusive or threatening manner towards staff, or otherwise makes it unsafe or unreasonable for Gardeners Bexley to continue providing the Services.

14. Data Protection and Privacy

Gardeners Bexley will collect and use personal information about Customers, such as names, addresses, and contact details, solely for the purposes of providing Services, managing bookings, and handling payments. Customer details will be stored securely and will not be sold to third parties.

Personal information may be shared with third-party service providers where necessary for the performance of the Contract, such as payment processors, provided appropriate safeguards are in place. Gardeners Bexley will comply with applicable data protection laws in the United Kingdom.

15. Changes to Terms and Conditions

Gardeners Bexley may update or amend these Terms and Conditions from time to time to reflect changes in law, business operations, or best practice. The latest version will apply to all new bookings and to ongoing Services after the Customer has been notified of the updated terms or they have been made available.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services by Gardeners Bexley.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.

No failure or delay by Gardeners Bexley in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. No person other than the Customer and Gardeners Bexley shall have any rights to enforce any term of the Contract.

These Terms and Conditions, together with any quote or booking confirmation, constitute the entire agreement between the parties and supersede any prior discussions, correspondence, or understandings relating to their subject matter.