Terms and Conditions for Gardeners Bexley

These terms and conditions set out the basis on which Gardeners Bexley provides gardening services to residential and commercial clients. By making a booking, requesting a quotation, or allowing work to begin, the client agrees to these terms. They are intended to create a clear, fair, and practical framework for the supply of garden maintenance, soft landscaping, clearance, and related outdoor services. These terms apply whether the work is occasional, seasonal, or arranged as a regular service.

For the purposes of this document, references to we, us, or our mean the service provider, and references to you or the client mean the person, business, landlord, tenant, or property manager who places the booking. These terms are designed to support a professional service relationship and to reduce uncertainty about scope, payment, and responsibility. They should be read together with any quotation, written estimate, service description, or agreed work order.

Nothing in these terms affects your statutory rights where they apply under UK consumer law. If there is any conflict between a written quotation and these terms, the written quotation will take priority for the specific work described, while these terms will continue to apply to matters not expressly changed. We may update these terms from time to time, but the version accepted at the time of booking will normally govern the relevant service unless a later written agreement states otherwise.

1. Booking Process

A booking is usually made after an enquiry, site review, phone discussion, or written request for a quotation. A booking becomes confirmed only when we have accepted the job, agreed the scope of work, and, where required, received any deposit or advance payment. A gardening service booking is not confirmed simply because an availability date is discussed; confirmation must be clear and may be given in writing, by invoice, or by another recorded method.

Before the work starts, we may ask for details about the property, access arrangements, parking restrictions, pets, waste storage, water supply, or any known site hazards. The client must provide accurate information. If the site conditions differ materially from the description given at booking, we may revise the quotation, adjust the schedule, or decline to proceed if the work would no longer be safe, practical, or commercially reasonable.

The client is responsible for ensuring that we can access the property at the agreed time. If entry is not possible because keys, gates, codes, or a person with access are unavailable, we may treat the booking as a late cancellation or a wasted attendance. Where work is recurring, such as garden maintenance services, access must remain available for each scheduled visit unless alternative arrangements have been agreed in advance.

2. Scope of Services

Our services may include mowing, hedge cutting, pruning, weeding, planting, leaf clearance, bed preparation, lawn care, pressure washing of suitable outdoor areas, and general tidy-up work. We may also carry out seasonal or one-off work, subject to skill, equipment, and access. Any service offered by Gardeners Bexley will be limited to the scope agreed at the point of booking or listed in the quotation. Work outside that scope is not included unless expressly approved.

We will use reasonable skill and care in carrying out the services. However, gardening often involves living materials, variable weather, changing soil conditions, and pre-existing property issues. As a result, some outcomes are subject to natural variation and cannot be guaranteed in the same way as manufactured goods. For example, plant recovery, growth rates, weed reappearance, and lawn response may depend on factors beyond our control.

Where the client requests a particular product, method, or finish, we will use reasonable efforts to comply, but we are not obliged to follow instructions that would be unsafe, unlawful, or technically unsuitable. If we believe a requested task could damage plants, surfaces, structures, or utilities, we may recommend an alternative approach. Any such recommendation is made in good faith and for the purpose of protecting the property and the service outcome.

3. Payments and Charges

Prices may be quoted as fixed fees, hourly rates, day rates, or scheduled maintenance charges, depending on the nature of the work. Unless otherwise stated, all prices are exclusive of VAT if VAT is applicable. Any quotation is based on the information available at the time and may be revised if the job changes, the site differs from what was described, or additional labour, materials, or waste handling are required.

Payment terms will be stated in the quotation or invoice. In most cases, payment is due upon completion of the work or within the timeframe shown on the invoice. For larger jobs or repeat services, we may request a deposit or staged payments before or during the project. A gardening company terms arrangement may also require advance payment for materials, special equipment, or third-party disposal fees.

If payment is not made on time, we may charge reasonable interest and recovery costs in accordance with applicable UK law. We may also suspend future work, withhold further bookings, or refuse to continue a project until outstanding sums are settled. Any discount or promotional price is valid only for the specific service and period stated and may be withdrawn if the booking is changed materially.

Clients must ensure that any payment method used is valid and that funds are available. Bank transfer, card payment, or other accepted methods may be used if offered at the time of invoicing. Cash payments, where accepted, must be made against a receipt. We are not responsible for delays caused by bank processing times, incorrect payment references, or incomplete transfer details supplied by the client.

4. Cancellations and Rescheduling

Either party may request a change of date, but we cannot guarantee availability for a new time slot. If the client wishes to cancel or reschedule a confirmed booking, reasonable notice should be given. The amount of notice required may depend on the size and type of job, and any specific cancellation period stated in the quotation or invoice will apply. Short-notice cancellation may result in a charge to cover lost time, reserved labour, and preparatory costs.

If we need to cancel due to weather, safety concerns, staff illness, equipment failure, or any other reason beyond our reasonable control, we will aim to rearrange the work as soon as practical. We will not be liable for minor delays caused by circumstances outside our control. Where work has been booked for an outdoor service, the client accepts that weather and site conditions may require postponement or partial completion to maintain safe working conditions.

5. Client Responsibilities

The client must tell us about any known hazards, including hidden cables, underground services, unstable structures, protected wildlife, unsafe access, aggressive animals, or contaminated waste. The client must also ensure that valuables, delicate ornaments, and unsecured items are removed or protected before work begins. We may move light items as part of the service, but we are not responsible for items left in vulnerable positions unless we have expressly agreed to handle them.

The client is responsible for obtaining any necessary permissions, consents, or approvals from landlords, freeholders, managing agents, neighbours, or local authorities where those are required for the work to proceed. If consent is missing and the service cannot legally or practically be completed, any wasted costs may still be chargeable. The client should also ensure that the property is reasonably safe for access by our team and equipment.

Where irrigation systems, external electrics, water features, or fragile installations are present, the client should identify them before the job starts. We will take reasonable care, but we cannot accept responsibility for damage caused by concealed defects, poor installation, or pre-existing faults. This is particularly important for larger landscape maintenance or clearance work, where hidden features may be encountered during normal operations.

6. Liability

We will not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud. Subject to that, our responsibility is limited to losses that are a foreseeable result of our breach of these terms and only where we have failed to use reasonable care and skill. We do not accept responsibility for indirect or consequential losses such as lost profits, loss of opportunity, or business interruption.

Our liability for damage to property will generally be limited to the cost of repair or replacement of the affected item, taking into account fair wear and tear, age, and condition. We are not liable for damage caused by pre-existing weakness, defective materials, hidden faults, or matters outside our control. Where a client considers that damage has occurred, they must notify us promptly and provide reasonable evidence so that the issue can be investigated.

Although we use professional judgment and suitable equipment, gardening work can involve unavoidable risk to soft surfaces, plant stock, and neighbouring materials. We are not liable for natural seasonal changes, disease, pest activity, regrowth, or failure of plants supplied by the client. Any advice given about planting, maintenance, or treatment is offered as general guidance only and does not amount to a guarantee of result.

7. Waste Handling and Regulations

All green waste, soil, branches, clippings, and other materials removed during the service remain subject to applicable UK waste law and environmental obligations. We will handle waste responsibly and may either remove it from site, leave it in a designated area, or stack it for collection if this has been agreed. The method of disposal may depend on the type and volume of waste, the service booked, and any local transfer or disposal requirements.

Unless the quotation states otherwise, waste removal charges may be added where the job generates substantial arisings or where special disposal arrangements are needed. Certain materials, including contaminated waste, treated timber, asbestos, chemicals, invasive species, or hazardous objects, must be identified in advance. If such materials are discovered unexpectedly, we may pause work, change the price, or refuse to handle the item if doing so would create legal or safety concerns.

The client must not ask us to dispose of prohibited materials in an unlawful manner. We will not accept instructions that would breach environmental, transport, or landfill rules. Any waste left behind by the client or pre-existing on site remains the client’s responsibility unless we have expressly agreed to remove it. Where waste transfer documentation is required, we may provide or retain records in line with applicable regulations and our internal compliance procedures.

8. Complaints, Changes, and Service Interruptions

If the client is unhappy with any part of the service, they should notify us as soon as reasonably possible so that we may inspect the issue and, where appropriate, put matters right. We may ask for photographs, access to the site, or a short written explanation. Complaints raised long after the work has finished may be harder to assess fairly, especially where weather, growth, or further use of the site has altered conditions.

We may amend the scope of work if the site condition, safety, or client instructions change during the visit. Any additional work requested on the day may incur an extra charge. Where we are unable to complete all tasks in one appointment, we may propose a return visit or partial completion, depending on the time available and the practicalities of the job. The client will be informed where this occurs.

If the service is interrupted by events outside our reasonable control, including severe weather, fire, accident, supply issues, road closures, or emergency restrictions, we will try to resume work as soon as possible. Such events will not normally be treated as a breach of contract. We are not responsible for delays or non-performance caused by force majeure events, provided we act reasonably in response to them.

9. Governing Law

These terms and conditions and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights or dispute resolution process that may apply. If any part of these terms is found unlawful, invalid, or unenforceable, the remaining provisions will continue in full force so far as the law allows.

Nothing in these terms is intended to create a partnership, employment relationship, or agency arrangement between the client and the service provider. The relationship is one of independent contractor and customer only. Any waiver of a breach must be in writing and will not prevent us from enforcing the same or a similar term later. Delay in enforcing any right does not mean the right has been waived.

By proceeding with a booking, the client confirms that they have read, understood, and agreed to these garden service terms. These terms are intended to support reliable, lawful, and transparent service provision for gardeners and clients alike, while allowing practical flexibility for the realities of outdoor work. They form the standard contractual basis for our services unless a separate written agreement states otherwise.